are your charms lead free?
Yes, although we don't recommend our charms for children under the age of 12. All of our products and components are made in the USA from the highest quality materials and we frequently send them off for rigorous testing to ensure that we meet all the standards set forth by the CPSC and California Prop 65.
where are your charms made?
all of our charms are handmade in our Minnesota studio. we have a talented team of women artisans that put a lot of effort into ensuring that you get the highest quality charms. all of our chains and components are also made in the USA...we are big believers in supporting our economy! while we could probably get some of our components cheaper from foreign countries, we are committed to producing the highest quality jewelry possible while supporting other US companies.
how soon can I expect my order?
since all of our charms are handmade after they are ordered, it may take 1-2 weeks. please know that we will do everything we can to get your order to you as soon as we can. during the busy holiday season orders can get delayed - we will keep you updated with expected ship dates.
what if I changed my mind/don't like it/don't want it?
since our charms are handmade, we don't accept returns, but we want you to be happy. contact us within 10 days of receipt and we will gladly issue an exchange authorization. custom charms (i.e. charms with your name on it, etc.) are not exchangeable. if we make an error on your order we will refund your shipping charges and fix our error as soon as possible.
can i put any word i want on my custom charm?
we reserve the right to cancel orders that have profanity or offensive words. but other than that you can pretty much choose what you want as long as it fits!
what is your shipping address?
jennifer dahl designs llc
po box 88
hawley, mn 56549