FAQs

what is your jewelry made from?

all of our jewelry is lead free. our soldered charms are made from glass, lead free solder, copper, and aluminum. Our bubble charms are made from glass and silver plated brass.

do you have gift bags/boxes/wrap?

all our necklaces and charms are packaged in either a small muslin bag or small gift box with our logo on it. we want your order to be fun for you to open!

how do i care for my jewelry?

our charms are not waterproof and care should be taken to keep them from being exposed to water. we recommend cleaning your piece with a jewelry polishing cloth if necessary and avoiding any liquid or gel jewelry cleaners. if your hand stamped charm begins to fade you can re-ink it with a black permanent marker, wiping the excess off with a Magic Eraser or rubbing alcohol.

can you fix my broken piece?

absolutely! if it broke because of a manufacturing defect we will fix it at no charge. if you accidentally broke it contact us and we may be able repair it at a very small charge.

do you do donations?

yes! we love to support causes and organizations that help others. send us an email with your information and we will get back to you.

do you have a phone number i can call?

because of the small size of our business and limited staffing we don’t have a dedicated phone line. send us an email at jenniferdahldesigns@gmail.com and we will get back to you as soon as possible.

what if i changed my mind/don’t like it/don’t want it?

since our charms are handmade to order, we don’t accept returns, but we want you to be happy. contact us within 10 days of receipt and we will gladly exchange it for you. custom charms are not exchangeable.

do you wholesale?

we love our retailers! see our wholesale section for information on carrying our product.

can i put any word i want on my custom charm?

we reserve the right to cancel orders that have profanity or offensive words, but other than that you can pretty much choose what you want as long as it fits! (see specific details for each charm regarding the number of letters each one can have.)

do you ship internationally?

yes! please make sure you choose international shipping at checkout. we ship USPS priority mail. please keep in mind that even with priority mail shipping it can take 2-6 weeks for delivery and we are not responsible for items that are held up in customs.